Gartner 调查：仅 13% 企业从 AI 获得显著回报
Only 13 percent of companies see real returns from AI, Gartner survey finds
AI 导读
Gartner 对 2002 名 CIO 及其他技术负责人的调查显示，只有 13% 的受访者表示从 AI 获得了重大或变革性回报。
摘要与补充说明
58% 的 CIO 被要求通过 AI 实现成本节约，但 51% 预计 AI 会推高其技术栈的总运营成本；44% 的 CEO 难以向利益相关方证明 AI 带来的财务回报。Gartner 分析师 Alicia Mullery 认为，厂商追逐的“创新竞赛”与企业需要赢下的“成果竞赛”之间差距正在扩大，成功的企业会尽早决定哪些项目值得推进、哪些应当关停，包括已投产的项目，并提前规划 AI 智能体将如何改变岗位。Bloomberg CEO Vlad Kliatchko 则认为衡量 AI 经济回报为时尚早。
正文
Most companies still can't turn their AI spending into real business value. Only 13 percent of respondents report major or transformative returns from AI, according to a Gartner survey of 2,002 CIOs and other technology leaders presented at the Gartner IT Symposium in Orlando.
58 percent of CIOs are tasked with delivering cost savings through AI, yet 51 percent expect AI to raise total operating costs for their tech stack. 44 percent of CEOs struggle to demonstrate AI-driven financial returns to stakeholders. Gartner analyst Alicia Mullery sees a growing gap between the "innovation race" vendors are running and the "outcomes race" companies need to win. The companies that succeed decide early which projects are worth pursuing and which to shut down, even those already in production. They also plan proactively for how AI agents will reshape job roles.
Not everyone shares the impatience. Bloomberg CEO Vlad Kliatchko says it's too early to measure AI's economic payoff. His company is investing because it believes this is the right moment. Yet even with uncertain returns, 75 percent of CEOs plan to increase their technology spending, according to Gartner.
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